24-Hour Cancellation Policy
We please ask that any changes or cancellations be made within 24 hours of scheduled service. Late cancellations will be subject to a fee of $40.
“NO-Shows” will be charged the full amount of the original service booked. Or if you have a package the facial will be used
Gift Certificates and Packages
Gift certificates and Packages have no cash value. No cash or refund will be provided for services not used.
Please inform us when making an appointment that you will be redeeming a gift certificate and provide the certificate number.
Our Gift Certificates and packages are valid for 1 year from issue date. Certificate will not be extended beyond the expiration date. Gift certificates are not refundable.
Gift Certificates and Packages are to be used towards services only and cannot be used to purchase products
ONLINE STORE POLICY
Esthetics By Monica is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private.
Return and Refund Policy
All customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. Requests must be made with 7 business days of purchase. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
All Shipping is a flat rate shipping fee of $7 regardless of weight. Shipping is non- refundable